Pay per tracking upload. Not per email.

What’s a “tracking upload”?

Any successful tracking-number write to a real Shopify order, whether it creates a new fulfillment or updates an existing one. Every upload counted is one shipping notification sent to a real customer.

What doesn’t count:

• Gmail / Outlook forwarding verification codes
• Non-dispatch emails (invoices, newsletters, notifications)
• Duplicate emails for a shipment we already processed
• Extractions that failed or returned low confidence
• Matches in your human confirmation queue that you haven’t confirmed yet
• Rejected matches

This is intentional. Every other tool in the space meters inputs: emails parsed, API calls made. That punishes us for being careful. Forward every supplier email you have. Noisy ones cost you nothing.

What happens if I go over my monthly cap?

We keep uploading. Every upload over your cap is billed at $0.02 on your next Shopify invoice. No hard caps. Nothing ever stops, so supplier emails never pile up.

Overage is priced at roughly the per-upload cost of the next tier up. So whenever upgrading would be cheaper than your overage, we tell you: “You’d save $X/mo on Growth.” Your call. We never auto-upgrade you.

Why no free-forever tier?

Free tiers usually mean a watered-down product. We’d rather give you the real thing for 14 days than a crippled version forever. Full access, every feature, no card. By day 14 you’ll know whether tracking is landing on orders like clockwork or not. If not, walk.

How does billing work?

Relayship bills through the Shopify Billing API. Your subscription shows on your existing Shopify invoice. Upgrades take effect immediately. Downgrades wait until end-of-cycle so you don’t lose features mid-month. Cancel from your Shopify admin. No support ticket needed.

Enterprise

For multi-brand operators, agencies managing 10+ stores, and merchants with strict compliance needs.

• Custom monthly upload volume
• Unlimited stores
• Security review, SOC 2 evidence package
• Data Processing Addendum (DPA)
• Custom data retention windows
• Dedicated support contact
• Optional white-label / multi-tenant setup

Email us with your store count and monthly order volume. We come back with pricing within one business day.