RELAYSHIP vs SYNCX
syncX alternative: when suppliers email instead of FTP.
syncX needs a clean file on a feed. Your supplier sends a PDF in an email.
syncX Bulk Fulfill Tracking is a solid tool for one specific shape of problem: structured tracking files that already live on an FTP, an SFTP, or a Google Sheet. Most small suppliers never produce that file. They just email you. Here’s the honest comparison.
TL;DR
Pick syncX if your suppliers reliably drop clean, structured files (a CSV on an FTP/SFTP server, or a shared Google Sheet) with one consistent column layout. syncX is built to fetch and apply those at scale.
Pick Relayshipif your suppliers just email you dispatch confirmations (free-text body, an HTML table, or a PDF shipping label attached), and you don’t want to ask them to start maintaining a feed they don’t have today.
Feature comparison
| Feature | syncX (Bulk Fulfill Tracking) | Relayship |
|---|---|---|
| Input method | FTP / SFTP / Google Sheet / CSV attachment | Forwarded supplier email (body, HTML, or PDF) |
| Reads unstructured email body | No — needs a structured file | Yes |
| Reads PDF labels | No | Yes |
| Supplier setup required | Yes — produce a structured feed | None — they keep emailing |
| Split shipments | Multiple tracking per order if the file lists them | Auto-detected from one email or batch |
| Per-supplier learning | No — column mapping is fixed | Yes — corrections become few-shot examples |
| Human confirmation queue | No — applies whatever the file says | Yes, confidence-gated (default 0.9) |
| Value metric | Orders / fulfillments processed | Successful tracking uploads only |
One note on syncX’s “fetch from email” option: it means syncX looks in an inbox for a CSV attachmentin a predictable format. That is not the same as reading the dispatch email itself. If your supplier’s email is a sentence of prose, an HTML table, or a PDF label, there’s no CSV for syncX to grab.
The real trade-off
This comparison comes down to one axis: structured file vs. unstructured email.Don’t over-index on price. The two tools are close, and syncX’s per-order pricing is genuinely cheap if you have the file it wants. The question that actually decides it is: does your supplier hand you clean structured data, or do they email you?
syncX assumes the data is already structured. It fetches a CSV or reads a Sheet, maps columns once, and applies rows. That is fast and reliable, but only when the file exists and the layout never drifts. The moment a supplier renames a column, ships a PDF label, or writes the tracking number in a sentence, the structured pipeline has nothing to read.
Relayship assumes the opposite: the data arrives as a normal supplier email and someone has to interpret it. We extract the tracking number, carrier, order reference, SKUs, and address from the body, the HTML, or a PDF label via Gemini, then run a four-tier match cascade (order reference, then customer plus SKU, then name/address heuristics, else queue) to find the Shopify order. Above your confidence threshold it auto-fulfills with the right line items via fulfillmentCreateV2 and Shopify notifies the customer; below it, the shipment lands in a human confirmation queue. Dispatch email to customer notification is typically under ~60 seconds.
syncX can’t do that, and it isn’t trying to. Relayship can’t beat a clean FTP feed on raw simplicity, and it isn’t trying to. Pick the tool that matches the shape of what your supplier actually sends.
Pricing math
syncX is priced per order/fulfillment processed and is publicly noted around $24/mo for effectively unlimited fulfillments above the first few thousand, with a small per-order overage below that. If you have a clean feed, that is hard to beat on cost alone.
Relayship charges per successful tracking upload that lands on Shopify: Starter $19 / 500 uploads, Growth $39 / 2,000, Scale $79 / 10,000, then $0.02 per upload over with no hard caps. The difference isn’t the headline number, it’s what counts as billable. Failed extractions, duplicate emails, verification codes, and non-dispatch noise are all free. You pay when tracking actually reaches a customer, not when a row gets read.
When to stay on syncX
Honestly: if your suppliers already publish a clean tracking file to an FTP, SFTP, or Google Sheet with a stable column layout, and it works, stay on syncX. A structured feed is the simplest possible source of truth. There’s no extraction to second-guess and no confidence threshold to tune. Relayship’s email-and-PDF parsing is overkill for a problem you don’t have.
Come find us the day a supplier emails you a PDF label instead of updating the feed — because the next supplier you onboard probably will, and the one after that won’t have a feed at all. Relayship needs zero cooperation from them: they keep emailing exactly what they always have, and the per-supplier learning loop means the match rate climbs over the first ~10 shipments as your corrections become few-shot examples for that supplier’s domain.